You will be put at the end of the line and treated as a new communication. Try updating the app and/or updating the phone software. A first step before deleting the account could be deleting the password and typing it in again. For now, though, if the forms don’t work for you, if you can’t log in, or if they don’t cover your issues, you can use a direct message or tweet to one of these accounts in order to try to get more direct support. 130.6k Followers, 795 Following, 262 Posts - See Instagram photos and videos from Ticketmaster (@ticketmaster) I’ve submitted a form, and have gotten no emails regarding progress unlocking my account. All too often, though, this situation leads to frustration. I’m almost 15 and I’m pretty sure that’s older than 13. Using Zendesk Support, you can monitor, and interact with Twitter accounts, and convert tweets into tickets. If you have connected Zendesk to multiple Twitter accounts, you might need to Select an account to reply from. I’m experiencing the same thing right now! Get answers to most questions fast with our FAQs - just choose the topic and enter a keyword (e.g. You can send something to Twitter, Inc. at 795 Folsom St. Suite 600, San Francisco CA 94107. Experiencing an issue on Twitter? The first account is the dedicated support account. The Twitter logo, the Instagram logo, and the Facebook What causes this? Did you resolve it?! The third account is @verified, which you can find by clicking https://twitter.com/verified. Tell everyone to not buy Twitter ads until they fix the damn “media could not be played” problem. Twitter may have cut out 80% of their email support, but they really just pushed it to other contact methods, like these accounts. I am experiencing the same problem. Can someone, anyone!, tell my why I still only have 140 characters on Twitter? Try contacting Amazon, TalkTalk or….Twitter. I am in the very exact situation. Only rarely will you get a good response. Is there documentation on this? You can: Option 1 isn’t very good. That’s because there are issues with these methods just like there are issues with email. I avoid phoning because (a) it’s often expensive (b) I hate the “on hold” music, and (c) I have problems with strong Asian or American accents. I’m not sure what you mean by a ‘gear’ or ‘me’ icon but if you want to add another account, you simply need a separate email address. Nothing will be lost. At best you’ll be ignored; at worse, you can find yourself with an obstruction of justice charge for taking up the time of the team behind this address. Save hundreds of dollars from Twitter, Instagram, and Facebook ads and let us grow your profile for a fraction of the cost! Filling out that form submits a support ticket. Is it possible to to include in a public response the button for the requester send a DM thru Twitter? ... please file a trademark ticket. There are 6 ways to reach Ticketmaster across 4 communication modes: phone, twitter, email, web. They have been both off for weeks now. Once it has been deleted, re-install it as a new account using your existing address, email address and password. Maybe the issue is a new and common issue, but the solutions posted don’t work for you, and no one reads enough to know you already tried them and need something different. Accessible Seats Manage Tickets Buy Tickets Ticket Delivery Resale Policy & … I” locked out. Clicking to report a problem takes me to a form where I can specify the type of notification – Push, SMS, Email, or Web – the location of where I experience the issue, the description, and means of contacting me. Popular articles. This email address is, reasonably enough, meant for law enforcement to contact Twitter with important and confidential case issues. Nothing in the history of mankind has reached such a scale and runs flawlessly. Maybe the issue is a rare one, and you find numerous people asking for help to solve it, but no actual answers on what solution might work. Sooner or later you’ll get an acknowledgement, there’s one very important thing you need to know, How to Recover a Suspended Twitter Profile. All you need to know about where and when you can buy various tickets. Was your problem fixed? In NSW it is illegal to resell a ticket for more than 10% of the face value of the ticket. For companies and problems where phone is the best or only way to deal with the issue, we give you tools to get through to a rep as much as 75% faster. We want to make sure your ticket buying experience is easy, convenient, and informative. It doesn’t tweet, it doesn’t respond, and it only sends out direct messages to people who are earning verification. This includes changing the requester. They do have a support email account, but it’s very unreliable. The account the tweet or direct message was targeted towards will be selected by default. the problem i had was this people would follow me & they locked me out when I tried to do what they wanted I couldn’t get back in at all i had at least more then 40000 followers I’m not sure if there’s a limit or not ? The only difference between a standard ticket and a ticket received from Twitter is the appearance and your reply visibility. Is it possible to add a custom message that is automatically sent to the user's DM upon closing a ticket ? You can find the basic entry portal here. That being said, an email address would need to be associated with that user profile otherwise notifications would not be sent out. Get our App and Get Going. Maybe they will help forward a support message on, or maybe not; I don’t rightly know. I also received no response on a support ticket (one week so far). Note here that I say try. When an issue comes up, you have three options. What can I do? You simply have to wait, and that’s not proactive. I am having the same issue. I would like to add another account but I do not have a gear or a me icon to help me do that. Help topics. Help Center. Thanks. "mobile delivery ") in the search box.. You can update the properties of a ticket from Twitter in the agent interface. That’s not possible unless you personally know someone from Twitter. One thing you might like even more than trying to tweet or DM Ticketmaster your customer service problem is to use GetHuman's problem-specific help tool. If this is the users first ticket, Zendesk creates a new user profile with the name of the Twitter account. And obviously if you do math, I’m actually 16! No thanks, I don’t have a blog and I don’t want followers. They won’t allow me to do one single thing. Even going through their forms, when you’re done, you get this message: “Though we cannot respond to individual reports, the information provided helps us make Twitter better for everyone. It’s been three weeks since they emailed me, saying that they can unlock it and they will get in touch for any updates. File a report. I have been trying to get in my Twitter but it says I have been doing unusual activity I don’t even know what I did wrong and my email isn’t even right? You’re just going to have to go back to the beginning and try option 2 or option 1. You find people with the same issue from 2011, but the solutions posted don’t work any more, or the options involved have been moved. We are not affiliated with Twitter, Instagram, or Facebook. As of Feb 2017, if you call the recommended phone number, you get a recording to the effect that Twitter does not offer any phone support. You'll just have to manually type it into the ticket update but should render correctly once passed over to Twitter. Have been using my Twitter account daily for past 8 months. That’s a serious issue, and having no way to get it fixed makes no sense. Even just the inability to log in properly can result in lost business and angered customers. Using Twitter Managing your account Safety and security Rules and policies Guides. Can’t DM them, review, or deactivate my account. They have millions of followers, so the chances of your support message being noticed, read, and acted upon are pretty slim. Open menu. Your Advertisement on Twitter Ads was Denied: Now What? Should you have any questions or enquiries please visit our Frequently Asked Question section on our website by clicking here. There are two other methods you could use to contact Twitter if all else has failed. If the user has previously opened tickets by email, but has not used Twitter to open a ticket, their Twitter account will be linked to the account they previously created. No answer for over a month. This article contains the following sections: When your admin configures Zendesk to work with Twitter, one or more of the following capabilities are added: A ticket received from Twitter behaves like a normal ticket in most ways. The second account is even worse; it’s the general Twitter account. Never broke a rule once either. They are as bad as facebook. If even a phone call fails you, I don’t know what to tell you. You won’t hear back at all. Did you manage to get this sorted? Customer Support through Twitter in General. Get answers to most questions fast with our FAQs - just choose the topic and enter a keyword (e.g. The options to respond using Twitter will be grayed out. If you’re lucky, you’ll be able to find someone else who has experienced your problem, and who has an existing support thread on a site like Stack Exchange, MajorGeeks, or another support board. I can’t deactivate my account either. If I enabled the feature where a like turns the tweet into a ticket, will a like from anyone turn a tweet into a ticket? A lot of the time, when you send it a message, it will simply disappear. Does anyone have an idea of how to fix this? Accessible Seats Manage Tickets Buy Tickets Ticket Delivery Resale Policy & Security . Ticket choices and extra options I submitted my drivers license but they’re still saying they’re going to delete my account. I would like to know what was the specific thing that I supposedly did wrong. After clicking the link, the Twitter user will be redirected to your Zendesk sign-in page. In order to choose an account to reply from, you need to have at least two twitter accounts set-up that have the option "Allow replies via this account". Hello. The fact is, it didn’t, and that’s a shame. There are all sorts of issues, from apps that won’t install or code that won’t run to settings that don’t work right, login issues, hackings, and a whole lot more. 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